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Cold Weather Rule

Application and Notice of Residential Customer Rights

Cold Weather Rule - State of Minnesota

Energy Assistance - MVAC (Minnesota Valley Action Council)

 

Notice of Rights for Households of Military Service Personnel
An electric cooperative cannot disconnect a residential customer for nonpayment of electric bills if a member of the household has been issued orders into active duty, for deployment or for a permanent change in duty station during the period of active duty, deployment or for a permanent change in duty station, if such a residential customer meets income criteria specified by law. To receive this protection from disconnection, the residential customer must request and reach agreement with the cooperative on a payment plan. You may contact the cooperative to receive the applications.

Verification of income is required unless the customer is automatically elibigle for proection against disconnection as a receipient of any form of public assistance including energy assistance that uses income eligibility in an amount at or below the income eligibility.

The customer has the right to appeal when the utility and residential customer are unable to agree on the establishment, reasonableness or modification of a payment schedule, or timeliness of payments under a payment schedule.

If denied, an appeal must be made within seven working days after the utility has deposited first class mail notice. Service cannot be disconnected during an appeal.

For more information or to apply for shut-off protection, please call 507-387-7963.

 

 

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